Erica Hood-Vincent

Professional Experience

EHV Consultants – Independent Recruiter and Consultant
Virtual Recruiter
www.ehvconsultant.com
Focus on organization’s recruitment needs * Assigning requisitions within their assigned business unit this includes sourcing, conducting phone interviews, qualifying candidates, and partnering with business/hiring managers as well as candidates to ensure a positive end to end hiring experience.

Johnson Controls Inc. – Milwaukee, Wisconsin
National Field Coordinator
April 2007 - Present
Coordinating and delegating work assignments for technicians to continuously meet and exceed contractual agreements for our national service accounts.
Duties:
• Mentoring and training new employees.
• Reconciling A/P and A/R
• Creating innovative ideas for stronger and more profitable work environment
• Improving company profitability and enhancing client retention.
• Providing financial solutions to remain within our cost margin.
• Processing and maintain daily pay records and processing payroll weekly.
• Identifying methodologies to streamlines daily business practices.


Metavante Corporation - Payment Solutions Group, Milwaukee, Wisconsin
Technical Service Representative I
Feb 2005 – April 2007
Facilitating banking and payment technology solutions per customers and clients. Managing e-finance and bill presentment accounts by driving compliance with product/service quality standards.
Duties:
• Coaching, mentoring and training new team members.
• Improving company profitability and enhancing client retention.
• Providing financial solutions for start up businesses.
• Offering account resolution to escalated issues.
• Identifying methodologies to streamlines daily business practices.
• Acting as Product Specialist per specified, high priority accounts.
• Providing technical support to customers and clients.
• Recognizing product enhancement opportunities to improve department proficiency.
• Engineering team contest in order to improve agent efficiency.
• Generating client revenue by promoting goods and services of company.

Ameripath, Milwaukee, WI
Human Resource Specialist
11/2005 – 10/2006
Reporting to multiple doctors and responsible conducting all human resource functionalities, accounting facets, corporate correspondences, credit verifications and various administrative duties correlating with physicians in the Southeastern Wisconsin locations.
Duties:
• Distributing employee benefits, safety, risk management, payroll, 401(k), etc.
• Managing payroll, workers compensation and all facets correlate w/ human resources, e.g., interviewing, hiring, submitting termination paperwork, new hire orientation, transfer request, performance appraisals, benefits, department transfers, managing employee files, etc.
• Distributing HIPAA, OSHA, Compliance tests, and Grade tests. Responsible for preserving relationship w/ HIPAA Officer and maintaining necessary employee/department documentation.
• Completing hospital credentialing applications and company credentialing applications for pathologists and locum tenens pathologists.
• Managing, coding and monitoring Pathologist quarterly expenses, tracking subscription request and required dues.
• Coordinating and arranging all conference call necessities, meeting supplies, office supplies, and or items overseen by administrative assistance.

Tile Shop, West Allis, WI
Sales Associate
9/2004 – 2/2005
Reported directly to the Sales Manager. Responsible for facilitating and implementing sales and marketing strategies and initiatives in the areas of merchandising and inventory control.
Duties:
•Trained and sold industrial tile, ceramic, porcelain and natural stone to customers and clients.
•Facilitated and managed product training sessions for tile settings, project estimations, layout and design.
•Achieved/Exceeded estimated monthly $10k sales revenue generated goal.
•First new employee in the region to sale over $20k in tile in a fiscal quarter.
•Responsible for establishing and maintaining rapport with customer and clients as well as providing consultation on all aspects of their tile products/projects from sub-floor preparation to design layout and finishing touches.

Concours Motors, Glendale, WI
Head Cashier/Customer Service Specialist
1/03 – 3/04
Reported directly to Finance Manager and maintained customer and client financial records. Assisted and supported customers and potential clients with products, goods, services and account inquiries.
Duties:
•Prepared and distributed consumer billing receipts, policies/procedures and invoices.
•Processed and recorded quarterly transactions and purchases.
•Assisted in the management of quarterly financial records and books.
•Participated in quarterly inventory assessments.
•Worked directly w/ accounts payable/receivables to ensure accuracy of financial reporting.


Technical Competencies
Customer Service Tool (CST), Support Track, Lotus Notes, Kana, Quicken Software, Windows Suite; Word, Excel, PowerPoint, Access, Outlook, Quicken, Quicken Mac, Peachtree, GoToAssist Application, Customer View, Computer Information Systems (CIS).

Professional Memberships
AIU Alumni (2005 – present)
SHRM (Society of Human Resource Management)
Pro-Cess Organization (Young Professionals Organization)
Young Professionals of Milwaukee