Michael Davis

PROFESSIONAL EXPERIENCE

INTRACORP, California and Florida Locations 2003 to 2010
RETURN TO WORK MANAGER/CASE MANAGER, Boca Raton, FL (2007 to 2010)
As contractor at Office Depot corporate headquarters, was a key contributor to the team providing management oversight and administration of a national Workers’ Compensation program covering over 40,000 associates in 1100 locations. Operations encompassed retail stores, warehouses, corporate headquarters, sales offices and call centers.
• Grew and managed Early Return-to-Work Program
. Achieved over 98% Return to Work Full Duty for all claims filed
Increased program impact by 10% and reduced indemnity costs by 5%
• Trained 200 + Store Managers, District Managers, Human Resources Professionals, and claims professionals in the Return-to-Work Program and Workers’ Compensation
• Developed strong communication linkage between corporate office and local/regional management
• Coordinated Workers’ Compensation leaves of absence with human resources department
• Reduced lag time between incident and active claim management by two days
• Ensured all catastrophic/high risk claims were immediately assigned to local medical case management and supervised service provision in collaboration with claims adjuster
• Provided Job Analyses for regular and transitional positions and ensured that physicians were aware of the availability of appropriate transitional work
• Managed Field Case Management services nationally
• Provided locations with MPN (MCO in CA) provider panel posters
• Triaged all TX non-subscriber plan files for transfer to NCM

FIELD CASE MANAGER, Miami, FL (2004 to 2007)
Provided Medical and Vocational Case Management services to industrially injured workers within the parameters of Florida State Labor Code. Conducted Ergonomic assessments, procured equipment, and instructed workers on use. Prepared collaborative Job Descriptions and facilitated appropriate medical provider responses.

PROJECT MANAGER/OCCUPATIONAL HEALTH COUNSELOR, Los Angeles, CA (2004)
Provided medical management and return-to-work management services onsite for Waste Management, a major employer with multi-state operations. Participated in development of processes and protocols including a medical provider panel, use of Transitional Work Assignments, use of TCM (Telephonic Case Management) database.

FIELD CASE MANAGER, Los Angeles, CA (2003-2004)
Provided Vocational Rehabilitation services to industrially injured workers for multiple employers and one insurance provider within the parameters of California Labor Code.
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CONCENTRA MANAGED CARE SERVICES, Riverside, CA 2001 to 2003
VOCATIONAL CASE MANAGER - Provided Vocational Rehabilitation services for multiple insurance carriers/TPAs to industrially injured workers within the parameters of California Labor Code; provided vocational case management services to disabled workers receiving Long Term Disability benefits; conducted Ergonomic assessments, secured appropriate equipment, and instructed workers on equipment use; provided telephonic Medical Case Management services.

KAISER PERMANENTE, Los Angeles, CA 1996 to 2000
DISABILITY LIAISON/DATA MANAGEMENT LIAISON (1997-2000)
Created and implemented Disability Management program for employees and patients within two medical centers. Assisted Information Systems department configuring, testing and installing new computer systems.

CASE MANAGER, Los Angeles, CA (1996-1997)
Provided medical and technical Case Management services; supported administrative management of a Workers’ Compensation medical clinic.

UNUM INSURANCE, Glendale, CA 1994 to 1996
REHABILITATION COORDINATOR
Achieved resolution of Long Term Disability claims through Vocational Rehabilitation, Disability Management and Risk Management services; prepared Return-to-Work policies and procedures for customers’ corporate policy manuals; provided training; sales and marketing support.

FREMONT/PACIFIC COMPENSATION INSURANCE, Glendale, CA 1991 to 1994
REHABILITATION COORDINATOR
Managed and coordinated all aspects of the provision of rehabilitation services to ensure compliance with the California Labor Code including referrals, approvals, negotiation with attorneys, and plan development. Represented employer/carrier interest at hearings

DAVIS OCCUPATIONAL ORIENTATION & REHABILITATION, Woodland Hills, CA 1988 to 1991
EMERITUS INC., Culver City, CA 1986 to 1988
REHABILITATION CONSULTANTS FOR INDUSTRY, Inc., Oak Park, IL 1984 to1986
Senior Rehabilitation Consultant/Rehabilitation Counselor
Provided Vocational Rehabilitation services to industrially injured workers within the parameters of the California and Illinois Labor Codes.

EDUCATION, CERTIFICATIONS AND PROFESSIONAL ENHANCEMENTS

Certified California Worker’s Compensation Claims Administrator/Adjuster
MBA, CALIFORNIA STATE UNIVERSITY NORTHRIDGE, Northridge, CA
MA, REHABILITATION COUNSELING, New York University, New York, NY
BA, PSYCHOLOGY, SUNY at Stony Brook, Stony Brook, NY
Certified Rehabilitation Counselor #00052323
Florida Qualified Rehabilitation Provider #WC1001944
Certified Ergonomic Specialist (INTRACORP)
Member, International Association of Rehabilitation Professionals
Member, Case Management Society of America
Speaker for OBRA on “Ethics in Workers’ Compensation Rehabilitation” “What Makes a Good Rehabilitation Counselor?” and “The Labor Market in a Recessionary Economy”
Speaker for CAHRA “The 90-Day Rehabilitation Benefit-Legal Considerations”
Author - “The Role of the Work Evaluation in Workers’ Compensation Rehabilitation: One Coordinator’s Perspective” California VEWAA Newsletter

Software: MS Office (Word, Excel, PowerPoint) through 2007 and various proprietary databases