Peter Lopes

PETER LOPES, MSCP
3113 NW 107 Drive 954. 741. 6269
Sunrise, FL, 33351 lopesp@bellsouth.net
SUMMARY
Professional, results-oriented, Project Manager with over 20 years experience in the Information Technology (IT) industry. Experience includes project management, contract negotiations, customer interfacing, team leadership, resource management and PC / Server / LAN / WAN support. Solid ability to work well under pressure and multi-task effectively. Excellent interpersonal skills. Trilingual English and French both verbal and written and conversational in Portuguese.

* Process Improvement
* Leadership
* Procedural Efficiency
* Budget Management
* Mentor / Motivator
* FDA Documentation
PROFESSIONAL EXPERIENCE
IBM GLOBAL SERVICES 1997 – 2010
Worldwide computer hardware, software and management consulting company with 400,000 employees and $103B annual revenue.
Transition Project Manager (2004-2010)
Managed complex projects of IT solution installs at IBM’s E-business and Strategic Outsourcing client locations throughout USA and Canada, with budgets from $100K to $1M. Coordinated implementation, design change, and de-install of total infrastructure solutions at either client sites or IBM facilities. Trained and mentored new Project Managers.
* Implemented Project Management disciplines and due diligence which accomplished solution implementations.
* Assigned and coordinated technical resources for appropriate skill mandate. Resulted in better communication and continuity of work.
* Scheduled resources that worked together to complete implementation, de-install or change of environment, while meeting aggressive completion timelines.
* Managed procurement of reallocated equipment saving average of 35% of cost budget.
* Performed financial tracking of resource costs, and documented weekly progress resulting in accurate in-budget financials.
* Traveled nationally and internationally to interface with Customers on technical and business level to accomplish solution goals.
* Made presentations to Project Executives and stakeholders on status reporting.
* Certified FDA compliant in IT regulatory documentation for Sharing Plough account.
* Remote management of USA, India, Brazil, and Argentina resources to accomplish projects.
* Project control book included RPM, Lotus Notes, Microsoft Office Suite: MS Word, MS Excel, MS PowerPoint, MS Outlook and MS Project.
Vendor Project Manager (1999-2004)
Managed $2.5M per year deskside support contract, for one of IBM’s largest logistics customers (Ryder System Inc.). Negotiated Vendor contract which supplied computer equipment support that met customer requirements. Interfaced with customer on new requirements, improvement plans and presented IBM performance data.
* Oversaw coordination of repair maintenance of 1500 remote sites which included support of servers, PCs, printers, AS / 400 terminals, and other computer peripherals with one week deadlines.
* Managed customer escalation of support issues, while monitoring Vendor’s daily performance of deskside support duties, while achieving 99.9% service level agreement.
* Led new projects to profitable and well-organized implementation.
* Tracked progress of ongoing projects and expedited tasks that were falling behind schedule which ensured deadlines were met.
* Initiated technical refresh workshop during 15 sales marketing events across the US to replace old laptops with new so Sales staff would have no loss of productivity.
* Took on additional responsibilities during Procurement Manager and Account Manager’s absence.
PETER LOPES, MSCP Page Two

Network Server Integrator (1997-1999)
Brought on board from Metro I.S. to join IBM’s server support team to manage Ryder’s IT server environment. Maintained existing server hardware and software platforms (250 Microsoft and Novell servers). Built new server operating systems and domain structures throughout USA. Monitored and tracked server performance.
* Implemented networking infrastructure that incorporated existing Ryder environment.
* Troubleshot and repaired server related problems while maintaining 99.9% server availability.
* Coordinated remote server hardware repairs (Windows 3.1, NT, 2000, Novell 3.X, 4.x, 5.x).
* Developed and implemented written procedures for new server mandates.
* Installed new server applications and tested reliability to enhance and unify standardization.

METRO INFORMATION SYSTEMS, Fort Lauderdale, FL 1996 – 1997
Information technology consulting firm with 40 offices located in metropolitan areas throughout USA, with $314M in sales.
Network Consultant
Server specialist contracted to maintain integrity of customer’s server and network environment. Responsible for client server network, which included servers, LAN and WAN networks. Maintained existing server hardware and software platforms
* Implemented disaster recovery process for failed servers. Resulted in quick turnaround with minimal down time.
* Oversaw server backup and validated integrity of disaster recovery data.
* Coordinated remote server hardware repairs with end users and local technicians. Resulted in minimal downtime.
* Assigned by Project Recruiters to perform technical interviews on applicants which determined computer skills and level of experience.

GLASGAL COMMUNICATIONS INC., Fort Lauderdale, FL 1995 – 1996
Leading provider of network technology services with more than 20 years of networking experience and customers across a wide range of industries.
Regional Certified Network Engineer
Performed as Lead Network Specialist responsible for customer network systems. Traveled to various Florida client sites to repair Computer networking issues. Implemented various Novell and Microsoft network systems. Setup supported and implemented Novell’s communication products (bridges, routers, T1, ISDN, and video conferencing).
* Optimized network and installed voice over IP technology via Cisco routers lowering telecommunication costs.
* Trained client staff on new server infrastructure, so that some support could be done in house and lowering outside support costs.
* Participated in solution architectural design meetings for new client mandates as Technical expert.
* Provided software and hardware support of server third party applications (Citrix, VIOP, home grown applications).
EDUCATION / TRAINING / MEMBERSHIPS
Bachelor of Science (BS), Computer System Analyst, John Abbott College, Quebec, Canada
Certified Novell Engineer (CNE), Novell Inc.
Microsoft Certified Professional (MSCP), Microsoft Corp.
PMI Member, Project Management Institute